Frequently Asked Questions

General Questions

GRABIT is a brand of mobile phone accessories & other smart gadget accessories to supplement & empower the needs of our customers regardless of any demographic with products that exceed their expectations and enhance their lives.

Yes, we only sell genuine and high-quality products sourced from trusted manufacturers and brands.

Yes, most of our products come with a manufacturer’s warranty. Warranty details are mentioned on the product page.

No, you can place an order as a guest, but having an account helps you track orders and get exclusive discounts.

Subscribe to our newsletter or follow us on social media for the latest updates and exclusive deals.

Ordering & Payment

Select your product, add it to the cart, proceed to checkout, enter your shipping details, choose a payment method, and confirm your order.

We accept UPI, debit/credit cards, net banking, wallets, and Cash on Delivery (COD) in select locations.

Yes, all transactions are secured using SSL encryption and PCI-compliant payment gateways.

Yes, orders can be modified or canceled before they are shipped. Contact our support team for assistance.

Yes, COD is available for select pin codes. Additional charges may apply.

Usually, the amount is refunded within 3-5 business days. If not, please contact our support team with transaction details.

Shipping & Delivery

We provide fast and reliable shipping across India. Delivery times vary based on your location.

Standard delivery takes 3-7 business days, while express shipping takes 1-3 days, depending on your location.

Once your order is shipped, you will receive a tracking link via SMS/email to monitor the delivery status.

The delivery agent will attempt 2-3 deliveries. If missed, you can reschedule or collect it from the nearest courier office.

Contact us within 24-48 hours of delivery with photos/videos of the product, and we will arrange a replacement or refund.

Returns & Refunds

What is your return policy?

Refunds are processed within 7-10 business days after the returned product is received and verified.

Yes, if the product is returned unused and in original condition. Otherwise, partial refunds may apply.

No, return shipping is free for defective/damaged products. For other returns, standard charges may apply.

Returns are not accepted for:
✔️ Used or damaged products
✔️ Items without original packaging
✔️ Products past the return window

Offers & Discounts

Subscribe to our newsletter and check our ‘Deals’ section for the latest offers.

Yes, we have a reward points system where you earn points on every purchase and redeem them for discounts.

Yes, we offer special discounts for bulk or corporate orders. Contact us for details.

No, only one coupon code can be applied per order.

FAQ Categories

Frequently Asked Questions

General Questions

Ordering & Payment

Shipping & Delivery

Returns & Refunds

Offers & Discounts

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